Terms of Service

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Webstore Terms & Conditions:

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Before you complete your purchase, double-check that all provided information is accurate. If you notice any mistakes, please reach out to us immediately for correction. The selection of the appropriate delivery date and time is your responsibility during checkout. Your order becomes irrevocable once the payment is finalized.

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For items eligible for nationwide delivery, we partner with an external courier service. Currently, we offer NZ Post’s overnight delivery for the North Island and 1-2 day delivery for the South Island. Please note that “overnight” delivery is a guideline, not a guarantee, and delays may occur. Tracking details will be provided once your order is on its way. We are not liable for any lost or stolen orders after dispatch, and no refunds will be issued for such incidents. It’s your responsibility to manage the risks once the order leaves our facility. Make sure to review the complete product description, which includes all pertinent shipping information and dispatch schedules.

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We strive to consistently replicate our online store’s offerings, but it’s important to understand that no two handmade items will be identical.

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Your order is deemed accepted once it departs from our location. We are not accountable for any subsequent damage or issues after the order has been collected by the courier.

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By processing and paying for your order at checkout, you consent to these stipulations.